Refund policy

 

Return, Refund, and Store Credit Policy

Last updated: May 1, 2026

At Azul Mas, we aim to provide quality products inspired by carnival and island culture. Due to the nature of our business model and international fulfillment, the following policy applies to all orders.

Order Issues (Damaged, Defective, or Incorrect Items)

If your order arrives damaged, defective, or incorrect, you must contact us within 14 days of delivery. You will be required to provide clear photo or video evidence of the issue.

Once your claim is reviewed and approved, we will offer either:

• A replacement item, or

• Store credit equal to the value of the item(s) affected

Returns and Exchanges

We do not accept returns or exchanges for:

• Change of mind

• Incorrect sizing selected by the customer

• Delays within the estimated shipping timeframe

• General dissatisfaction after use

Due to international shipping and fulfillment processes, we are unable to process traditional returns.

Store Credit

Approved claims will be resolved through store credit only. No cash refunds are issued.

Store credit:

• Is issued once a claim is approved

• Can be used on any product available on our website

• Does not expire unless otherwise stated

Shipping Timeframes

Orders are typically processed and delivered within 7–15 business days, depending on the destination and supplier. Processing times may vary based on product availability and order volume.

Shipping Disclaimer

We are not responsible for delays caused by customs, postal carriers, or incorrect shipping information provided at checkout. Delivery times are estimates and not guarantees.

Contact

For any order issues, please contact us at info@azulmascarnival.com with your order number and supporting evidence.